Frequently Asked Questions about SmartSoft Video Converter

Q. If I purchase this program can I install it on my home computers and my work computer?

Q. I do not have an Internet connection on the computer where I want to install the program, can I purchase it on a CD?

Q. Will my license ever expire?

Q. Are there any annual fees or other hidden charges?

Q. What is AVI?

Q. What is MPEG?

Q. What is WMV?

Q. What are Quick time files?

Q. What is RM?

Q. Why can't I convert RM files?

Q. What is codec?

Q. Which MP3 encoder does SmartSoft Video Converter use?

Q. What are the limitations of the trial version?

Q. I've lost my registration! How can I get it again?

Q. Is online ordering secure?

Q. How do I uninstall the software?

Q. Can I Purchase SmartSoft Video Converter without a Credit Card?

Q. I can't find my question here!

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Q. If I purchase this program can I install it on my home computers and my work computer?

A. Yes, you just need to download the setup file to your other computers and simply install the program. You will not be charged extra.
 

Q. I do not have an Internet connection on the computer where I want to install the program, can I purchase it on a CD?

A. Yes, please click here. to order the program on a CD.
 

Q. Will my license ever expire?

A. Your license will never expire.
 

Q. Are there any annual fees or other hidden charges?

A. There are no annual fees and no hidden charges. You only pay what you see on the order page.
 

Q. What is AVI ?

A. AVI or Audio Video Interleave, a proprietary format designed by Microsoft for Windows standard, stores audio and visual data in chunks, specifying its organization, and allowing simultaneous playback. Though not a codec, its ability to use multiple combinations of codec (compressor/depressor) allows it to be versatile; depending on its codec, you can use it in a wide range of conversion media, like Intel Real Time Video, ClearVideo/Realvideo, Cinepak, full frames (uncompressed), motion JPEG, Editable MPEG, RealVideo, MPEG-4 in addition to others. AVI files can be large, and its usage is most common in DIVX and MJPEG.

Its more commonly used variation, DV AVI creates digital video transfers losslessly - without compromising, or losing quality - between computers and cam recorders.

File extensions: .avi

 

Q. What is MPEG?

A. MPEG or Moving Pictures Entertainment Group video files use sophisticated compression techniques to produce smaller file sizes at high viewing quality. MPEG is cross-platform compatible, playable on all computer systems.

MPEG 1, a low-resolution storage format that significantly reduces file size without compromising on perceived video and audio quality, records VCDs. Digital cameras and camcorders also use this format to capture and transfer small video clips - many of the clips posted on the Internet use this technology as well. You can play it on any Pentium computer.

MPEG 2 is a much higher resolution format, holding twice as much data and increasing quality and resolution two fold. Commonly used in recording DVDs and digital satellite TV, it needs a Pentium 350-450 for viewing.

MPEG 4 is an advanced streaming and downloading format that provides high quality compression. It can reduce MPEG2 file size to 10% of the original while retaining quality. It uses different encoding methods to achieve good visual quality and speed. Its codec supports different languages; its most popular variation, DIVX can therefore support 3D animation, text and a host of other media. Its technological applications also extend to portable video recorders. You can download it from the Internet to play on your computer, share it over the Internet, and even play it on some of the newer DVD players.

File extensions: .mpg or .mpeg

 

Q. What is WMV?

A. WMV, or Windows Media Video, developed by Microsoft for Windows, supports all types of video content. WMV, designed for networks like the Internet, uses the ASF streaming format, and delivers audio and visual data in a continuous flow that also allows downloads. As a highly compressed format, WMV does not compromise quality, even at the smallest of file sizes. This flexibility enables it to correspond to many bandwidths, and to be used in audio, video, synchronized events and slide shows.

File extensions: .wav or .asf

 

Q. What are Quick time files?

A. Quick time, a high audio/video quality multimedia streaming file format created by Apple Computer, supports most encoding formats and is the closet to a standard cross-platform movie format, after Jpeg. This together with its support for integration of dynamic components extends its application to a broad spectrum, to include 3D animation, real time, special effects and virtual reality among others. It is very popular on the Internet, but you will need to download an application that uses quick time to use it.

File extensions: .qt .mov .moov

 

Q. What is RM?

A. RM or Real Media, a proprietary format created by RealNetwork, uses streaming technology to transfer live video and audio over the Internet. It works equally well with IP connections and multicast IP connections. Later versions of RM produce good quality and smooth playback. Its ability to sharpen video images at any Internet connection speed makes its usage popular with webcams and reality shows, but you will have to download software for real time playback. Over 85% of audio/video files on the Internet use the RM format for programming.

File extensions: .rm .rmvb

 

Q. Why can't I convert RM files?

A. You cannot convert RM files to other formats because the format is copy-protected. This makes it illegal to decode RM files.

 

Q. What is codec?

A. Codec instructs your computer on how to encode (or compress) your file when you save it, and how to decode (or decompress) it when you open it. The codec that opens your video file also plays it on your computer. The choice of your codec is very important. You will need to install the relevant codec on your computer to ensure you can play your video files.

 

Q. Which MP3 encoder does SmartSoft Video Converter use?

A. SmartSoft Video Converter works with LAME. For information about LAME please visit www.mp3dev.org

 

Q. What are the limitations of the trial version?

A. The trial version intends to help you test ease of use, effectiveness, flexibility and quality, and converts 70% of the input file. It comes with all the other features of the full version of Smartsoft Video Converter, which unlike most other video converters, is also backed by a 100% money-back guarantee.

 

Q. I've lost my registration! How can I get it again?

A. Yes. Just drop us a line at Support@SmartSoftVideo.com or fill in our feedback form ,quoting order ID or your name or your email address. We will re-send the registration instructions to you.

 

Q. Is online ordering secure?

A. Yes, it is very secure. Our secure server software encrypts all of your personal information. This prevents your information from being viewed by unauthorized parties as it is transmitted over the Internet.

 

Q. How do I uninstall the software?

A. Click Start, then click Control Panel, and double-click Add or Remove Programs. In the Currently installed programs box, click the name of the program, and then click Remove.
 

Q. Can I Purchase SmartSoft Video Converter without a Credit Card?

A. Yes. You can easily make payment using the following methods:

  • International Money Orders
  • US or UK checks
  • Pro-forma Invoice by Check or Wire
  • Paypal

If you have a credit card, but do not want to use it online, you can still buy using:

  • Credit card by phone
  • Credit card by fax

 

Q. I can't find my question here!

A. Please contact us at Support@SmartSoftVideo.com  with your queries. You could also fill in our feedback form, so we can quickly help you.

 

For more questions: Support@SmartSoftVideo.com

 

Video Converter Standard

Get Video Converter FREE Version Now
Free Trial
Get Video Converter FULL Version Now
Only $29.90

Video Converter Pro

Get Video Converter FREE Version Now
Free Trial
Get Video Converter FULL Version Now
Only $39.90